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DMA Client Service Principles

The following Client Service Principles reflect our unwavering commitment to our clients.

In serving our clients, we will always:

  • Listen and understand our clients’ needs and objectives

  • Deliver on our promises and exceed our clients’ expectations

  • Communicate with our clients effectively and often

  • Earn our clients’ trust and respect and work hard to keep it

  • Deal with our clients fairly, honestly, ethically, and with integrity

  • Act professionally by being responsive, thorough, innovative, and results-driven

  • Stand behind our work and do our best to ensure our clients’ satisfaction

  • Staff engagements with the best team, assigning professionals who have an appropriate level of experience and expertise to our client engagements

  • Serve as an extension of our clients’ tax departments, going beyond mere partnering by adopting the perspective and commitment of our clients’ team members
 Download a copy of our Client Service Principles